Why The Customer’s Experience Matters


Customer ServiceRecently, Sally left a review about a pet odor problem that she paid for, but the odor remained and she was very unhappy with the results. As soon as I saw the review I attempted to reach her by email and phone. She was still under our 30-day guarantee and the service that she paid for occasionally requires additional treatments in order to completely eradicate the problem. We were able to schedule a time to go back out to her home and retreat the area. The service was guaranteed so there were no additional charges, and she was very happy when we were finished. She even withdrew her previous review.

Reviews Equal Education

Reviews speak worlds to how businesses treat their customers. It is something that I always take the time to look at before hiring a company to do any service for me. If I can’t find any reviews, I will look for a different company to do the work. Because I know what I look for when I’m hiring a service company, I also try to maintain those standards when I provide a service and answer reviews for Pristine Carpet Cleaning.

Recently, a customer called and expressed her excitement over our reviews. She did not see any negative reviews, but I assured her we have some negative ones. Every good company always has a few. The truth is, no matter how hard you try, there are going to be people that you cannot make happy. The key is to turn every negative review into an opportunity to be a better company. Reviews provide training opportunities for our staff, and opportunities for us to make things right.

While I wish that every negative review ended with the same happy ending that is not always the case. Sometimes a situation cannot be resolved. Customers are sometimes unreachable, and occasionally we have already done everything we can to resolve the issue. When a solution is not found, we will make a public statement regarding the review in an attempt to answer questions that may come up. We simply include a description of what we did in an effort to remedy the situation.

The Customer Experience Goal

Our goal is to ensure that our customers receive the best quality cleaning, and customer service in Denver. If we clean for you, and you are not happy with the service please let us know before we leave.  We will work hard to satisfy your desires. If we cannot make you happy, just let our cleaner know before departure, and there will be no charge for the service.

If after the cleaning you notice spots have returned, or you have an area we need to clean again for any reason (including a newly tracked in spot), just give us a call within the first 30 days. We will return at no charge.

* Some exceptions please view our complete customer service guarantee at https://www.pristinecarpetcleaning-co.com/carpet-cleaning-guarantees/.

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