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Customer Service Misses
I really hate is paying good money for a service, and not having things end up the way I think they should. I realize, I sometimes have unrealistic expectations, but if a company guarantees their work, why should I have to fight with them to get them to come back out and correct an issue? If they are unable to fix it because my expectations were wrong, at least they could show me a little respect. They should come back, inspect the work, and give it another try before saying there is nothing that can be done.
As a representative of our family business, I never want our customers to feel this way when they call our office with a problem.
Our goal when handling problems
At Pristine we take our guarantee seriously. When you call with a problem we will do everything in our power to handle the situation with the care, and respect that it deserves. We realize that we can’t make everyone happy, but we will work as hard as possible to resolve any issues quickly.
Our Cleaning Guarantee
First, we guarantee your satisfaction 100% upon completion of the cleaning, or there is no charge for the service. Notify your technician that you are not satisfied. If we are unable to make you happy before we leave, there will be no charge for the service. You must let the technician know before we leave. This is not a money-back guarantee.
Once you pay for the service you receive a 30-day service warranty. If you have any problems from spots coming back, or new spots occurring within 30 days of the cleaning, we will come back out and re-clean the area at no charge. It doesn’t really matter what happened as long as you call within 30 days of your original cleaning. We will come back out to the home at no charge to take care of the problem.
There is one exception to our no-charge policy in our cleaning guarantee. Occasionally a new product may be required. For example:
1. A red wine spilled has occurred. If red out is required to remove the stain, the customer will pay for the new product only.
2. The customer purchased sanitizer because of a pet odor but did not use the recommended amount, and the odor returned. In these cases, the customer only pays for the product that is needed to take care of the problem. We do not charge a return trip fee.
How to Use Your Cleaning
Guarantee/Warranty1. Call us as soon as possible. Please do not put off calling. Sometimes things need to be handled quickly. The sooner we can get you on the schedule the better.
2. If you have had a new spill we may be able to give you tips to help keep it from becoming permanent.
3. Tell us what the problem is so we can make sure we have everything we need to take care of your particular problem when returning to your home.
4. Have a couple of different days, and time options available for scheduling when you call. We will do our best to get you on the calendar as quickly as possible at a time that works for you.
Additional Links
Google Review
Toni Lasseter2023-01-08Chris was great and my carpets look fantastic! This was my second time using this company and I highly recommend them. Look forward to my next visit in the spring...thanks so very much!J Loyd2023-01-06I've used them twice, and they were on time and professional. Scheduling is easy. My carpets always look great and the results last a long time.Linda Berteau2022-12-30RJ did the impossible. Our basement smells like citrus, not cat urine! He was practical to let us know it would double the cost to clean the fold out bed/couch, so we saved money. It will take him at least 2 trips, and we felt the cost was worth all the time he spent scrubbing 1 couch, 2 recliners, and the wall-to-wall carpet. It's magical to be able to use that room again! Thank you RJ, and Pristine Carpet Cleaning!Jayne Baumgartner2022-12-29Chris was Amazing! He wasPrompt, friendly and gave us some good tips for future issues. Our carpets turned out Beautifully. We will definitely use Pristine again and will have Chris do the job😊Laura Papazian2022-12-28Highly recommend Pristine! They removed 2 bad stains without leaving our carpet soaking wet. Very friendly, professional service, and reasonable pricing.Jennifer Henderson2022-12-24I’ve had our carpets cleaned once before by a big brand company, and it was ok. I thought that was as good as it gets. But Pristine was AMAZING! They fit me in the next day after the other company canceled my appointment because it was too cold outside. Not only could they fit me in on a 4 degree day, their prices were reasonable and fair. Chris arrived right on time, and he explained everything he was doing. The scent left in the home was a nice, citrus smell but not overpowering. They sanitize your carpet too as part of their service! Oh, and the company I hired before couldn’t get a stain out last year…Chris got it out completely and our carpet looks brand new. We won’t use anyone else. Learning about their 30 day guarantee was a nice surprise after such a positive experience beginning to end.AnaLee DeLaCerda2022-12-21Great service and excellent work quality. They got my high traffic area to near new clean. And their services last! Super knowledgeable and helpful.Mackenzie Tsalickis2022-12-15Chris was great ! the couches and carpet look great and he was very friendly and professional. will use again!
It's not just clean, it's Pristine!Over 35 years experience