Carpet Cleaning Guarantee

Pristine Cleaning Gal

Worry-Free Cleaning

Have you ever cleaned the carpet only to have spots return or worse, someone tracks something in, the dog gets sick, or something gets spilled on the rug? While Murphy’s law may not respect your situation, we do. We know accidents happen, and we want to make it right. That is why our service comes with a 30-Day warranty that covers both returning spots and new ones. If something happens we will return at no charge to take care of the problem. There is no longer any need to worry about the what-ifs. We’ve got you covered!

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The 1 Exception

There is one exception to our no-charge policy for our 30-day warranty. Occasionally a new product may be required. For example:

1. A red wine spilled has occurred. If red out is required to remove the stain, the customer will pay for the new product only.

2. The customer purchased sanitizer because of a pet odor but did not use the recommended amount, and the odor returned. In these cases, the customer only pays for the product that is needed to take care of the problem. We do not charge a return trip fee.

100% Satisfaction Guarantee

We guarantee your satisfaction 100% upon completion of the cleaning, or there is no charge for the service. If you are not satisfied notify your technician. If we are unable to make you happy before we leave, there will be no charge for the service. You must let the technician know before we leave. This is not a money-back guarantee.

Once you pay for the service you will receive your 30-day service warranty. If you have any problems from spots coming back, or new spots occurring within 30 days of the cleaning, we will come back out and re-clean the area at no charge. It doesn’t really matter what happened as long as you call within 30 days of your original cleaning. We will come back out to the home at no charge to take care of the problem.

How to use your cleaning guarantee/warranty

1. Call us as soon as possible. Please do not put off calling. Sometimes things need to be handled quickly. The sooner we can get you on the schedule the better.

2. If you have had a new spill we may be able to give you tips to help keep it from becoming permanent.

3. Tell us what the problem is so we can make sure we have everything we need to take care of your particular problem when returning to your home.

4. Have a couple of different days, and time options available for scheduling when you call. We will do our best to get you on the calendar as quickly as possible at a time that works for you.

Additional Links

Best Cleaning Method

How Often Should I Clean My Carpet

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