Carpet Cleaning Guarantee

 Customer Service Misses                      

I really hate is paying good money for a service, and not having things end up the way I think they should. I realize, I sometimes have unrealistic expectations, but if a company guarantees their work, why should I have to fight with them to get them to come back out and correct an issue? If they are unable to fix it because my expectations were wrong, at least they could show me a little respect. They should come back, inspect the work, and give it another try before saying there is nothing that can be done.

As a representative of our family business, I never want our customers to feel this way when they call our office with a problem.

Our goal when handling problems

At Pristine we take our guarantee seriously. When you call with a problem we will do everything in our power to handle the situation with the care, and respect that it deserves. We realize that we can’t make everyone happy, but we will work as hard as possible to resolve any issues quickly.

Our Cleaning Guarantee

First, we guarantee your satisfaction 100% upon completion of the cleaning, or there is no charge for the service. Notify your technician that you are not satisfied. If we are unable to make you happy before we leave, there will be no charge for the service. You must let the technician know before we leave. This is not a money-back guarantee.

Once you pay for the service you receive a 30-day service warranty. If you have any problems from spots coming back, or new spots occurring within 30 days of the cleaning, we will come back out and re-clean the area at no charge. It doesn’t really matter what happened as long as you call within 30 days of your original cleaning. We will come back out to the home at no charge to take care of the problem.

There is one exception to our no-charge policy in our cleaning guarantee. Occasionally a new product may be required. For example:

1. A red wine spilled has occurred. If red out is required to remove the stain, the customer will pay for the new product only.

2. The customer purchased sanitizer because of a pet odor but did not use the recommended amount, and the odor returned. In these cases, the customer only pays for the product that is needed to take care of the problem. We do not charge a return trip fee.

How to Use Your Cleaning
Guarantee/Warranty

1. Call us as soon as possible. Please do not put off calling. Sometimes things need to be handled quickly. The sooner we can get you on the schedule the better.

2. If you have had a new spill we may be able to give you tips to help keep it from becoming permanent.

3. Tell us what the problem is so we can make sure we have everything we need to take care of your particular problem when returning to your home.

4. Have a couple of different days, and time options available for scheduling when you call. We will do our best to get you on the calendar as quickly as possible at a time that works for you.

Additional Links

Best Cleaning Method

How Often Should I Clean My Carpet